Frequently Asked Questions

All FiTOUR® Certification and CEC examinations consist of 100 multiple choice and True/False questions. All FiTOUR® Renewal examinations consist of 25 multiple choice and True/False questions. Note, ALL Fitour exams can only be taken one time, if you do not pass with a 75% or higher on your first exam you will have the option to purchase a retest, 2nd exam, for $25.00. All RETESTS must be purchased within 6 months of  the original exam taken.

Once an Exam is accessed the order the Exam is purchased is NO LONGER Eligible for a Refund or an Exchange.

PRACTICE EXAMS

Be prepared for ONLY $9.99! Take a certification practice examination prior to attending a workshop or taking a certification examination. The practice examinations are taken online and are comprised of 10 actual certification examination questions!

• Easy access oneline
• No Shipping costs
• 10 questions from the actual examination
• ONLY $9.99!

Once you have purchased a practice examination, simply login into your FiTOUR® Exam Center and take your practice examination. The practice exam can be accessed and taken 1 time.

 All Fitour Exams are taken online and you do NOT go to a facility.  Below is how to access and take a Fitour online Exam:

1)  We encourage registrants to complete the course within 90 days of registration if possible. However, you do have one full year to complete the course and exam from date of purchase.
 
2)  When you are ready you will take the online certification exam log into your Fitour acct, then click on > Exam Center. 
The exam is a timed 3 hour exam with 100 questions, true/false / multiple choice, and must be completed within the consecutive
three hours.   YOU CAN NOT START & STOP THE EXAM.

 Link to the Fitour online exam user Guide:  https://www.fitour.com/inhome-cert-user-guide
 
3) Once you take and pass the exam, you can print the certificate yourself or have Fitour mail you a certificate by logging into My Account at www.fitour.com, then go to Certifications and choose certificate option. 
 
4)) Exams can only be taken one time, if you do not pass with a 75% or higher on your first exam you will have the option to purchase a retest, 2nd exam, for $25.00.   All RETESTS must be purchased within 6 months of original exam taken.
 

The official certificate will be available for you to print immediately following completing & passing the Fitour exam.  Logged into the your account with Fitour, click on "certification", from there you can print yourself and/or order an embossed certificate to be printed and mailed to you for $9.99

Yes, the answers will be saved. If you experience a connection issue when taking the course examination, simply log out and reconnect your computer to the Internet. Once back online, login to the Exam Center and resume the examination.  You must resume, finish and submit your exam within the 3 consecutive hours, you can not wait and login, for example, the next day

You must access and take the exam within ONE YEAR of Purchase.  You have THREE CONSECUTIVE HOURS,  "Once the "Start Exam" button is clicked from your exam center page, the 3 consecutive hour time limit will begin to expire. You can NOT Start and Stop the exam."    Exams can only be taken one time, if you do not pass with a 75% or higher on your first exam you will have the option to purchase a retest, 2nd exam, for $25.00. All RETESTS must be purchased within 6 months of original exam taken.

All FiTOUR® Certification and CEC examinations are 100 Questions and  consist of multiple choice and True/False questions. All FiTOUR® Renewal examinations consist of 25 questjions; multiple choice and True/False.

 All Fitour exams can only be taken one time, if you do not pass with a 75% or higher on your first exam you will have the option to purchase a retest, 2nd exam, for $25.00.  RETESTS must be purchased within 6 months of original exam taken.  

Fitour encourages customers to take the Primary before the Advanced.   The Advanced Certifications build off the Primary.   (If you have little to no knowlege of the content of the Primary Certification, you will be lost skipping to the Advanced since the Advanced builds off the Primary)

The Fitour Primary & Advanced Group Ex Certifications & Fitour Personal Trainer Certifications are NOT eligible for ACE, AFAA or NASM CECs

The Fitour Primary & Advanced: Indoor Cycling, Aqua, Barre, Suspension, Bootcamp, Nutrition, Active Aging & Myofascial Certifications are eligible for the $19.99 ACE CEC Add-ons

1)  Purchase a Fitour Certification at http://www.fitour.com/
 
2)  Once purchase is made you will have access to the online study manual and the online video.  The video follows along with the manual.  The study materialsare located in My Account > Study Center.   Also, the online exam will drop into your exam center to access in your account with Fitour.
 
3)  We encourage registrants to complete the course within 90 days of registration if possible. However, you do have one full year to complete the course and exam from date of purchase.
 
4)  When you are ready you will take the online certification exam log into your Fitour acct, then click on > Exam Center. 
The exam is a timed 3 hour exam with 100 questions, true/false / multiple choice, and must be completed within the consecutive
three hours.   YOU CAN NOT START & STOP THE EXAM.

 Link to the Fitour online exam user Guide:  https://www.fitour.com/inhome-cert-user-guide
 
5) Once you take and pass the exam, you can print the certificate yourself or have Fitour mail you a certificate by logging into My Account at www.fitour.com, then go to Certifications and choose certificate option. 
 
6) Exams can only be taken one time, if you do not pass with a 75% or higher on your first exam you will have the option to purchase a retest, 2nd exam, for $25.00.   All RETESTS must be purchased within 6 months of original exam taken.
 
7)  If you purchased the ACE, AFAA or NASC $19.99 CEC add-ons, once you access take and pass the Fitour Certification exam, your CEC certificate will be available for you to print from your account with Fitour under "CE Course Credits".
 
8)  Certifications must be renewed every two years by taking a Fitour online Renewal course & exam for $25.00.  Renewal information is available at http://fitour.com/renewal.
 
9)    Fitour Certifications are Nationally recognized, but it is always up to each facility who they want their instructors certified through. I encourage you to contact any organization/facility to confirm approval for prior to registering for any FiTOUR course/certification.

 Fitour Certifications are Nationally recognized, but it is always up to each facility who they want their instructors certified through. I encourage you to contact any organization/facility to confirm approval for prior to registering/purchasing for any FiTOUR Certification Course.  

If you purchased the ACE, AFAA or NASM $19.99 CEC add-ons at time of purchase of a Fitour Certification, the CEC Certificate will be available for you to print from your account with Fitour under "ce course credits"   If you did not purchase the $19.99 CEC add-ons at time you purchase the Fitour Certification, you can submit a support ticke for a link to purchase after you have accessed and passed the Fitour Certification exam.    

Please Submit a Support Ticket and we'll be happy to help you determine if the Fitour Certification exam is eligible for the ACE, AFAA and/or NASM $19.99 CEC add-ons and if so send you the link to purchase the $19.99 CEC add-ons you wish to purchase.

Fitour sends the 2nd maual in the double sided manual as a promotion to promote additional education with Fitour.   If you choose to take the other Fitour Certification, you can purchase that Fitour Certification Exam for $49.99 at www.fitour.com/save

FiTOUR study manuals are Double Sided. Before you assume that you have received the incorrect study manual, please flip the book over and make sure that the correct manual is part of the FiTOUR Double Sided Manual. If you have confirmed that the study manual is not a FiTOUR Double Book, please contact us via our online support system and we will schedule an order that will include the correct manual be sent to you immediately.

Please Submit a Support Ticket and we'll be happy to help you with your issue.

RETURN FOR REFUND POLICY:  Product(s) must be returned within 15 days of receipt of the order to receive a full product refund. PLEASE BE ADVISED THAT ALL MERCHANDISE BEING RETURNED FOR REFUND MUST BE RECEIVED WITHIN 15 DAYS OF RECEIPT OF THE ORDER OR A SUPPORT TICKET MUST BE SUBMITTED ASKING FOR RETURN FOR REFUND WITHIN 15 DAYS OF ORDER.  MERCHANDISE ARRIVING AFTER 15 DAYS OF RECEIPT OF THE ORDER  OR SUPPORT TICKETS NOT RECEIVED AFTER 15 DAYS OF PURCHASE OF ORDER WILL BE ELIGIBLE FOR FiTOUR® STORE CREDIT ONLY.  All study manual must be returned in the original packing box and in resalable condition. Certification, Practice, Retests and CEC exams and study manuals are non-refundable once the exam has been taken. Shipping charges are not refundable. 

Instruction to Refund/Exchange Hard Copy Manual

Please follow the EZ Refund/Exchange System below:

1. Visit www.FiTOUR.com and Log into your account with Fitour
2. Click the Order History,
3. At bottom of this page:  To request a refund, please visit the Refunds page and follow the instructions on that page.

Upon receipt of the return request, you will be issued a credit or an exchange based on your request. Please note that shipping fees are non-refundable. Credits may take up to 30 days to appear on your credit card statement.

**Refund/exchange requests that do not follow this procedure are not eligible for refund/exchange.

Please Submit a Support Ticket and we'll be happy to help you with your return for refund or exchange.

Please submit an inquiry via our online support system that includes the order ID number for the order in question. We will track the shipment and determine the cause of the delay. Once the cause is determined, we will take the appropriate action and issue a replacement immediately if necessary.

Please Submit a Support Ticket and we'll be happy to help you with tracking your order.

Once you have contacted Fitour regarding return for refund and a request for refund has been issued for your order, Credits may take up to 30 days to appear on your credit card statement.  If you have NOT contacted Fitour regarding setting up a request for refund, please submit a support ticket through you account with Fitour by clicking on "support ticket" to submit your inquirey.   Please include the Order ID# for the order you are wanting to return for refund.

No, you must complete only the course that you have registered for/purchased.  If you wish to purchase the Certification EXAM for the study materials you received / included with the double sided study manual, you can purchase the Certification Exam for $49.99 at www.fitour.com/save

Please Submit a Support Ticket and we'll be happy to help you if you need additional information regarding this issue.

Please visit http://www.fitour.com/workshops to view a list of onsite Certification Workshops scheduled at this time.

Once you purchase a Fitour online/inhome certification course, you will have access to the online study materials, manual and video,  in your study enter in your account with Fitour.  You will also have access to the online exam in your exam center in your account with Fitour. 

The course(s) and course examination(s) must be accessed & completed within 12 months of the date ordered.  If you are unable to access and complete the exam within the 12 month period, log into you account with Fitour, click on "support tickets" and request an extention to access.  An extention can only be granted if the course and course exam has not been edited or updated to a new version.

Please bring water, a towel, a notebook, a pen and your FITOUR® Study Manual, and be ready to learn and move!  The material in the official FiTOUR® Study manual will be referenced frequently during the certification workshop.  The online manual available in your "study center" in your account with Fitour, is in a pdf that you can print.   If you wish to purchase a hard copy manual, that is the same as the online manual, you can do so at https://www.fitour.com/study-materials

 FiTOUR® Certifications must be renewed every TWO YEARS.   Below is how to renew your Fitour Certification:

1. Login to your account with Fitour click on "renewals"  within 90 days prior to the certification expiration date and up to 6 months after renewal date. Certifications will not be available for renewal until 90 days prior to the expiration date. You may check the expiration date(s) of your certification(s) by logging into your account.   
2. If you do not  purchase, access and complete the renewal course exam for renewal within this time frame,  you will no longer be able to access your renewal course to renew.  
3. Login to your your account with Fitour within 90 days of the expiration date (and up to 6 months after the expiration date)  and visit the Renewals page to purchase the $25.00 renewal course.
4. Once you have purchased the renewal course, you can access the FiTOUR® Continuing Education Credit Course and exam in your Exam Center. 
5. All FiTOUR® Renewal examinations consist of 25 multiple choice and true/false questions. Note, exams can only be taken one time. If you do not pass with a 75% or higher on your first exam you will have the option to purchase a retest, 2nd exam, for $25.00.  Retest must be purchased within 6 months from date of original exam taken or will no longer be available to purchasae.
6. The renewal course exam has a 3 hour time limit. Once the exam begins, the 3 consecutive hour time limit will begin to expire. You can NOT Start and stop the exam.  
7. Once you successfully pass the renewal exam, you can log into your account with Fitour, visit the Certifications page, and print your certificate of certification with the new expiration date. The date will be two years from date of completing the renewal exam.  The date on the new certification certificate is the date you accessed and passed the renewal exam to renew.
8. If you fail to renew a FiTOUR® certification within six months after the date of expiration, you will need to recertify. In this case, the cost of the 100 question certification exam will be $49.99 (this is the certification exam and does not include study materials). You can retake the certification exam by purchasing the certification exam only for $49.99 at www.fitour.com/save. If a minimum score of 75% is not achieved on the examination, a retest is available. You may retest as many times as necessary. The fee for each certification retest examination is $25.

Each Fitour Certification you hold must be renewed every TWO Year.  To renew, simply login to your your account with FiTOUR® within 90 days of the expiration date (and up to 6 months after the expiration date), click on "renewal", and purchase the $25.00 renewal course. Once you purchase your renewal, the renewal course and 25 question exam will be available in your "exam center" in your account with FiTOUR®. Upon successful completing & passing the FiTOUR® Continuing Education Program course exam, an updated certification certificate will be available for you to print in your account with FiTOUR® under "certifications".   The expiration date on the certificate will be two years from the date you accessed and passed the renewal exam.   Link to renewal information for Fitour:  https://www.fitour.com/fitour-renewal-program

Once you purchase your renewal course & exam, the renewal course and exam will be available in your "exam center" in your account with FiTOUR®.   Link to renewal information for Fitour:  https://www.fitour.com/fitour-renewal-program

Your email address you used to set up your acccount with Ftour will be used as the login. To retrieve your password, visit www.fitour.com/user/password. Please enter your email address and your password will be immediately sent to the email address on file.

Please Submit a Support Ticket and we'll be happy to help you if you are unable to retrieve your login information.

Thank you for your order with Fitour.  Have your trainer go to www.fitour.com, then click on "log in", then click on "I want to create an acct".  After he/she sets up his/her acct log into your account with Fitour, click on "support ticket" and submit a support ticket with the persons name and email address associated wih his/her account set up and I will transfer the certification exam & study materials into his/her account with Fitour.   Please also include the order ID# and the course you wish to transfer.