Once you have contacted Fitour regarding return for refund and a request for refund has been issued for your order, Credits may take up to 30 days to appear on your credit card statement. If you have NOT contacted Fitour regarding setting up a request for refund, please submit a support ticket through you account with Fitour by clicking on "support ticket" to submit your inquirey. Please include the Order ID# for the order you are wanting to return for refund.