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RETURN FOR REFUND POLICY: Product(s) must be returned within 15 days of receipt of the order to receive a full product refund. PLEASE BE ADVISED THAT ALL MERCHANDISE BEING RETURNED FOR REFUND MUST BE RECEIVED WITHIN 15 DAYS OF RECEIPT OF THE ORDER OR A SUPPORT TICKET MUST BE SUBMITTED ASKING FOR RETURN FOR REFUND WITHIN 15 DAYS OF ORDER. MERCHANDISE ARRIVING AFTER 15 DAYS OF RECEIPT OF THE ORDER OR SUPPORT TICKETS NOT RECEIVED AFTER 15 DAYS OF PURCHASE OF ORDER WILL BE ELIGIBLE FOR FiTOUR® STORE CREDIT ONLY. All study manual must be returned in the original packing box and in resalable condition. Certification, Practice, Retests and CEC exams and study manuals are non-refundable once the exam has been taken. Shipping charges are not refundable.
Instruction to Refund/Exchange Hard Copy Manual
Please follow the EZ Refund/Exchange System below:
- Visit www.FiTOUR.com and Log into your account with Fitour
- Click the Order History,
- At bottom of this page: To request a refund, please visit the Refunds page and follow the instructions on that page.
Upon receipt of the return request, you will be issued a credit or an exchange based on your request. Please note that shipping fees are non-refundable. Credits may take up to 30 days to appear on your credit card statement.
**Refund/exchange requests that do not follow this procedure are not eligible for refund/exchange.
Please Submit a Support Ticket and we'll be happy to help you with your return for refund or exchange.