FiTOUR® FREQUENTLY ASKED QUESTIONS

To make your experience with FiTOUR® even more enjoyable, we have put together an extensive list of answers to questions you may have. Please read below to receive the fastest answers to your questions.

FiTOUR® Certifications
Are FiTOUR® Certifications nationally recognized?
FiTOUR® has certified thousands of fitness professionals since its beginning in 1992. FiTOUR®employs over 35 Master Trainers that present live certification and CEC workshops. We also provide convenient in-home certifications.

Why are your certifications so inexpensive?
We are able to maintain a very affordable cost for our educational materials because of the large number of customers we work with. FiTOUR® keeps our many customers happy by supplying both the live workshop format and the in-home option for certifications and CEC courses, education on a diverse range of fitness disciplines and excellent customer service.

How do I receive a refund?
In-Home Option: ALL MERCHANDISE BEING RETURNED FOR REFUND MUST BE RECEIVED WITHIN 10 DAYS OF THE ORDER DATE. MERCHANDISE RETUNRS ARRIVING At FiTOUR®FACILITIES AFTER 10 DAYS OF THE ORDER DATE WILL ENTITLE THE CUSTOMER TO FiTOUR® STORE CREDIT ONLY.
Workshop Option: NO REFUNDS WILL BE ISSUED FOR CANCELLATION. FiTOUR® vouchers will be issued to participants unable to attend the workshop for which he/she registered. A request in writing for a voucher must be submitted to FiTOUR® in order for a customer credit to be issued.

How long will it take to receive my official certification certificate after successful completion of an in-home or live workshop certification course?
The official certificate will arrive within 28 days after successful completion of the examination.

How long is my certification valid?
Certifications are valid for two years from the date of issue. The expiration date is printed on the official certificate.

How many continuing education credits must I obtain to renew my FiTOUR® certification?
NONE! FiTOUR®does not require CEC's for renewal. Simply complete the 25 question review examination in your area of certification and your certification is renewed.

How much is the renewal fee?
The renewal fee must be paid within the period of 90 days prior to the certification expiration date. The fee is ONLY $25.

FiTOUR® Certification Examinations
How many questions are on the FiTOUR® certification examination?
All FiTOUR® examinations consist of 100 multiple choice and True/False questions.

What is the pass rate of the FiTOUR® certification exam?
The examination will be graded automatically and the results will be provided immediately after completion of the examination. If a score of 75% or higher is achieved, an official FiTOUR® certificate will arrive within 28 business days at the address supplied to FiTOUR® during registration. If the score is lower than a 75%, the participant will be given the option to purchase a FiTOUR® Retest for a fee of $25.

FiTOUR® In-Home Certifications
Is the official live workshop certification certificate different for an in-home certification?
No. The official certificate provided upon completion of an in-home certification course is exactly the same as the one provided for live workshop completion.

How long do I have to complete the course once I have registered?
The final examination must be completed within 90 days of registration. There is a $10 fee to reinstate the examination for the program if the deadline is missed.

How long will it take to receive my certification certificate after successful completion of an in-home certification course?
The official certificate will arrive within 28 days after successful completion of the examination.

FiTOUR® On-Site Workshop Certifications
What is the difference between a certification workshop and a continuing education workshop?
A certification workshop will provide you with the knowledge to teach a specific discipline. You will be provided with the appropriate certification certificate at the completion of the course once the exam has been passed. The FiTOUR® continuing education workshop's purpose is to enable our customers to obtain continuing education requirements necessary to renew a fitness certification. At the completion of the workshop, you will be provided with a certificate for proof of attendance.

How long do I have to complete the exam once I attend the on-site certification workshop?
The final examination must be taken within 90 days of certification date. There is a $10 fee to reinstate the examination for the program if the deadline is missed.

How long will it take to receive my certification certificate after successful completion of a workshop certification course?
The official certificate will arrive within 28 days after successful completion of the examination.

What should I bring to the workshop?
water, a towel, a notebook, a pen and your FITOUR® Study Manual, and be ready to learn and move! FITOUR® certifications include FREE FITOUR® Study Material and several customer options for shipping & handling. FITOUR® recommends ordering study materials more than 14 days prior to the workshop date. The material in the official FiTOUR® Study manual will be referenced frequently during the certification workshop.

Can I register "at the door"?
Yes, simply bring a check or credit card with you and register prior to the workshop. (TheFITOUR® free study material will be shipped after the workshop-shipping and handling fees apply).

What should I wear to the workshop?
Come ready to work out!

How many CEC's do I earn for attending a FiTOUR Workshop?
FiTOUR®provides a different amount of CEC's for any given workshop depending on the complexity of the workshop. To view specific information about cec's, click here.

When and where will I take the certification examination?
The certification examination will be taken online within 90 days of the date of the workshop. The examinations will be graded automatically and your score will be immediately available upon completing the exam.

Is ordering the study material required when registering for a FiTOUR® Certification workshop?
The study material is an additional $19.99 (plus shipping and handling) and is not required but STRONGLY encouraged by our master trainers. Click here to purchase the certification study materials.

FiTOUR® Continuing Education
How long will it take to receive my CEC certificate after successfull completion of an in-home or workshop CEC course?
The CEC certificate will arrive within 28 days after successful completion of the examination.

How many ACE and AFAA CEC's will I receivefor FiTOUR® Workshops and courses?
All FiTOUR® CEC workshops are ACE and AFAA approved. A majority of the FiTOUR® Certification workshops are AFAA approved and many of the FiTOUR®workshops are ACE approved. Please note that no in-home certifications are ACE or AFAA approved.

FiTOUR® Corporate Offices

FiTOUR®
P.O. Box 1776
Stafford, Texas 77497
281.494.0380